What Are Challenges With Today’s PLM Support?
Several companies today have set up a PLM solution for their existing engineering processes. It is safe to say that the strategy followed by implementation across functions is well-planned, documented, and communicated to all. But is much thought put into the post-implementation phase? How will your business maintain a PLM environment efficiently? After such a planned set-up, isn't it necessary that the company has the infrastructure and team to provide top quality PLM support? Normally companies use an internal or an external support team to support their users . These support teams usually use a ticketing system, remote helpdesk, or an emailing system to answer and resolve user support issues. Most of the time support team is remote to minimize support costs. While the PLM software and digitization have provided better quality software and new functionalities, still the users are facing some traditional problems over and over again. Support teams seem to have sta